Reporting faults: Call 097

'097' is the Centre for all complaints about faults in the telephone service. When talking to '097', start off by stating the number of the telephone, the nature of the fault or trouble, subscriber's name, a number where the person can be reached, and the day\date someone will be at home.

You will at all times be given a trouble report number. This is also known as a reference number, which you should note or memorize.

You must quote this number if you need to make subsequent enquiries about the same fault report.

Here are some common trouble symptoms:-

1. No dial tone on lifting hand set.
2. Dial tone faint and does not cut off on dialing.
3. Cannot dial; dial sticks.
4. Can't break dial tone.
5. No dial tone after dialing.
6. Dial tone returns after, dialing first or any subsequent digit.
7. Constant busy or engaged tone.
8. Phone rings, but on pick-up, no connection on answer.
9. Speech distant on both incoming and outgoing calls.
10. Speech distant to certain numbers (gave numbers)
11. Wrong number on outgoing calls
12. Bell does not ring.
13. Bell rings softly.
14. Can't receive calls.
15. Lines crossed.
16. Short ring and cut off.
17. Cuts off when hand set cord is moved.
18. Phone rings but can't transmit or receive.
19. Cross-talk.
20. Line noisy

Important note

Every fault or trouble that your telephone has should be reported. As far as possible, a subscriber should personally report a fault on his or her telephone. If you must rely on someone else, please ensure that that person has as much information as you do concerning the problem.

Call 907 for subsequent Enquiries. There is no need to make repeated calls to 097 or to visit our businesses offices. Once you have made the report any/all subsequent calls/enquiries about the status of the report should be made to telephone 907.

Querying that overseas charge

So very often, our Services Representatives have to talk with subscribers who are challenging or querying charges which appear on their monthly bills for international calls which the subscribers claim they never made.
It may be necessary to remind customers that charges are applied every time a connection is made and the distant telephone is answered.

Here are a few examples:

The Answering Machine

Every time you dial direct and the distant telephone is answered by an answering machine, overseas charges are applied.

The answer by the machine indicates that a connection has been made, and that connection is recorded by the automatic international telephone switches. Whether a message is left on the answering machine or not, the call is registered and charges applied.

Calling the wrong number

Even with the greatest care, we all at some time or the other have dialed the wrong number.

Whenever you are dialing internationally, overseas charges are applied as soon as the number dialed is answered.

That call is recorded by the automatic international telephone switches whether or not you speak with the person who answers.

International information service

If you need information concerning the overseas number of a person or business, our operators can connect you to the operator of the required country, so that you can obtain the information. You must however furnish the local operator with the name and address of the person or business overseas.

Help desk for Pre-Paid phone cards

If you have difficulty when using your Pre-Paid Phone Card, please call us on telephone number 227-8000. Information on the status of your card, advice will be given on the dialing procedure. Other reports of difficulties, problems, or faults will be corrected. This is a 24 hour service.

Stay Connected

Pay your bills before the disconnection date

Bills can be paid at:

Customers have at least 15 days after disconnection to settle their accounts. Accounts not settled within this time will result in cessation and reassignment of service to the next waiting applicant.

Customers are reminded that, in addition to re-connection fee, a deposit must be paid equal to the average overseas billing for the last three months.